FAQs

Please note that on special occasions, such as around Christmas, Black Friday or Valentine's Day, delays or longer delivery times may occur due to the increased volume of shipments.

Switzerland
Please note that the price and delivery do not include tax, which will be charged to you by our shipping service provider. as soon as your parcel has arrived in Switzerland, you will receive a notification requesting payment. Since 01.01.2024, Switzerland no longer levies import duties on industrial products.

Great Britain
Please note that the price and delivery does not include tax (20% VAT), this will be charged to you by our shipping service provider.
Once your parcel has arrived in the UK, you will receive a notification requesting payment. Deliveries to the UK are also subject to import duties (approx. 12%) due to Brexit, which are determined by the destination country.

If you have further information on the guidelines in your country, please contact your local customs office. If you refuse the delivery, you will be responsible for the original delivery costs, all applicable taxes and duties and the cost of returning the parcel.

Delivery is possible for the following countries: Germany, Netherlands, Austria, Italy, United Kingdom, Belgium, Bulgaria, Denmark, Estonia, Finland, France, Greece, Ireland, Croatia, Latvia, Lithuania, Luxembourg, Monaco, Poland, Portugal, Romania, San Marino, Sweden, Switzerland, Slovakia, Slovenia, Spain, Czech Republic, Cyprus

Please note: Orders can only be placed in countries where the online store is available.

Products ordered on the website will only be shipped from Germany.

Customers from the USA can order via our second online store www.tonisailer.us.

Since Brexit, import fees and customs duties have been incurred for deliveries to the UK.

We point out these additional costs several times on our website.

There are now two options: You pay the import charges and the parcel is delivered to you immediately or you notify DHL that you refuse to accept the delivery, so your parcel will be returned to us at your expense.

After your parcel has been handed over to DHL ready for dispatch, you will receive a separate e-mail with the shipping confirmation. There you will find the tracking number and the direct link to track your shipment.

If you have made a mistake when entering your address, please let us know as soon as possible. (info@premley.com) This is because we can change the address up to a certain point in the process. However, please note that it is not possible to change your address after the order has already been packed or dispatched.

If you wish to make a change of address after the order has already been dispatched, we recommend that you contact the shipping service provider. They may be able to help you change the delivery address.

You will find your invoice in the package in an invoice envelope, including a return slip.

Credit card (VISA / MasterCard / American Express) - The amount will be charged to your credit card as soon as the data has been checked and the goods have been dispatched.

PayPal/PayPal Express - You will be forwarded directly to PayPal to log in as an existing PayPal account holder with your user data and make the payment. New PayPal customers can start the registration process there directly.

Instant bank transfer - No need to enter long card numbers. No opening of an account. And therefore no storage of customer data. Pay for your purchase directly after completing your order using your usual online banking details - simply secure!

Express Checkout via Google Pay/Shop Pay - An accelerated checkout that allows you to save your e-mail address, credit card details and delivery and billing information for quick and easy payment.

As soon as you confirm your online purchase, we will start preparing the order to ensure timely delivery.

An order can only be cancelled before the parcel is ready for dispatch. If you wish to cancel an order or an item, please contact our customer service (info@premley.com) so that we can check whether the cancellation is still possible.

To determine why your payment was declined, consider the following and contact your bank for more information if necessary:

Has the credit limit been exceeded?
Did you enter your credit card number, credit card expiration date, billing address and phone number correctly in My Account?

We're sorry, but if your order is still not approved, please try again with a different payment method.

Orders can only be placed via our website www.tonisailer.com.

If you have a complaint about an item that you purchased from a retailer, please contact the relevant shop, as they are legally and contractually responsible for complaints of all kinds.

If you have a complaint about an item that you purchased directly online in our webshop, please send us an e-mail (info@premley.com) with the following details:
Item number/style number (located inside on the label, starting with TS) , order number, photos of the problem and your full name. We will carefully review your complaint and see how we can help you.

If you wish to exchange an item, please order it again using the normal ordering process via our online shop. The return will be refunded accordingly. Please always enclose the return note inside the parcel with the return. Upon receipt of your return, the amount will be refunded within 7 working days.

If you do not like one or more items from your order or they do not fit, you can return them within 14 days of receiving the package. Please note that the items must be unworn or unused and in perfect condition.

For your return, we ask that you always fill out the enclosed return slip and place it in the package so that we can process your return more quickly.

Please note that you are responsible for the costs of returning the goods.

Since you did not purchase the items directly from us but from a retailer, please contact them directly, as they are legally and contractually responsible for complaints of all kinds.

Please send the articles exclusively to our warehouse in Germany:

LOGITEX GmbH
c/o Toni Sailer Retouren
Handwerkerstraße 6
83139 Söchtenau
Germany 

If the returned items are found to be stained or damaged upon inspection, we regret that we cannot accept the return. In this case, no refund will be made.

It is therefore important that the returned items are in their original condition and unworn. In this way we can ensure that we offer only the highest quality products to all our customers.

The money will be refunded to the same account that was used to make the original payment. This means that the amount will be refunded to the bank account or payment method you used to place your order.

After receiving and checking your return, it may take up to 7 working days for the money to be credited back to your account. 

If you need additional support or have questions about your product, you can contact us by email (info@premley.com). 

At www.tonisailer.com/en/pages/product-care you will find some tips on the care and maintenance of the items.

Are you unsure about the size of our Toni Sailer collection? All sizes at a glance: www.tonisailer.com/en/pages/size-overview

We would like to inform you that not all repairs are possible. Nevertheless, we will do our best to help you.

TONI SAILER - FROM TOP ATHLETE TO PREMIUM BRAND

The Austrian Toni Sailer was considered an exceptional talent of his time after winning three gold medals at the 1956 Winter Olympics in Cortina D'Ampezzo. The then 21-year-old had achieved all his sporting goals and became a legend. In addition to his sporting success, he also earned this title through his other passions - acting and singing.

Almost 50 years later, in 2004, the name Toni Sailer was reinterpreted by Hans Taubenberger's business idea. The result is an unmistakable premium brand for ski clothing that not only revives the name. 

You can find more information here: www.tonisailer.com/en/pages/company

Sustainable and stylish: discover Toni Sailer's sustainable fashion and be inspired by our products. From bluesign® certified materials to SORONA® FIBERBALLS and PRIMALOFT® GOLD INSULATION ACTIVE / ACTIVE+ to RDS-certified down - we value quality, environmental awareness and style. Immerse yourself in a world of luxury and sustainability!

Find out more: www.tonisailer.com/en/pages/sustainability-at-toni-sailer

DHL GoGreen Plus
GoGreen Plus is the next level of sustainable shipping. With GoGreen Plus, DHL actively ensures CO2e-reduced shipping of your goods and makes a contribution to climate protection.

The reduction of greenhouse gas emissions (CO2e) is achieved through additional investments in corresponding measures in the German logistics network of Deutsche Post and DHL in Germany, so-called “insetting”. For example, sustainable fuels are used or electric trucks are deployed.

Designing a completely new collection at the highest level every season and giving it its characteristic, unmistakable profile - that is our aim! That's why we go to work. With a team that brings forward-looking ideas, craftsmanship and enthusiasm for complex technical manufacturing processes and devotes itself with absolute dedication to even the smallest detail.

This is how we develop premium skiwear for men and women that combines the highest functional requirements with fashion statements - naturally based on the elegant appearance of skiing legend and style icon Toni Sailer.

You can find more information here: www.tonisailer.com/en/pages/brand

Visit our newly designed Toni Sailer Concept Store in Kitzbühel. According to the motto FASHION MEETS FUNCTION, the store design is combined with our high fashion SKI and URBAN styles. Come and see for yourself.

All prices and discounts in the online store also apply to our concept store.

You can find more information here: www.tonisailer.com/en/pages/our-store

If you need additional support or have questions about your product, you can contact us by email (info@premley.com). 

At www.tonisailer.com/en/pages/product-care you will find some tips on the care and maintenance of the items.

Are you unsure about the size of our Toni Sailer collection? All sizes at a glance: www.tonisailer.com/en/pages/size-overview

We would like to inform you that not all repairs are possible. Nevertheless, we will do our best to help you.

For a pleasant shopping experience on www.tonisailer.com, we recommend that you use the latest version of your browser.

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If you subscribe to our newsletter you will be the first to receive all the latest information and offers (discount promotions, early access etc), as well as a -10% discount code on your first order. 

If the help function cannot answer your question, please contact us: info@premley.com